Refund policy

 

Return & Refund Policy
Last updated: October 6, 2026

DinoSphere is a brand operated by Vantage District LLC. This policy covers every order placed at dinosphere.us.

1. 90-day damage & defect protection

If your DinoSphere arrives damaged, stops working because of a manufacturing defect, or is not what you ordered, email us within 90 days of delivery with your order number and a short photo or video of the problem. We will send you a free replacement or give you a full refund, including shipping, whichever you prefer. In most cases you will not need to send the item back.

2. 30 days to change your mind

Not what you expected? You can return it within 30 days of delivery for a refund.

  • The item must be unused, complete (projector, base, cable and all 3 film slides) and in its original box.
  • Email info@dinosphere.us before you send anything. Include your order number. We reply within 1–2 business days with the return address and instructions. We cannot process parcels sent without contacting us first.
  • The customer pays for return shipping on change-of-mind returns. We recommend a tracked service, as we cannot refund parcels lost on the way back to us.
  • Once your return arrives and has been checked, we refund the item price to your original payment method within 5 business days.

3. Items we cannot accept

  • Items returned more than 30 days after delivery for change of mind, or sent without contacting us first.
  • Items that are incomplete, used, or damaged by the customer (for example by water or by opening the device).
  • Gift cards.

4. Cancellations

You can cancel an order free of charge until it ships. Email us as soon as possible with your order number. Once an order has shipped, the return process above applies.

5. Refunds

Refunds go to your original payment method. Your bank or card provider may take up to 10 business days to show the funds. If your refund has not arrived 15 business days after we confirmed it, email us and we will follow it up.

6. Your statutory rights

Nothing in this policy limits your rights under the consumer laws of your country or state. Our policy is offered in addition to those rights, not instead of them.

Contact

📧 info@dinosphere.us (we reply within 1–2 business days)