Shipping policy
Shipping Policy
Last updated: October 6, 2026
Shipping rates
Free standard shipping on every order, with no minimum. We ship to every country available at checkout.
Processing time
We process orders within 1–3 business days of payment. We do not process orders on weekends or public holidays.
Delivery times
Our products ship from our fulfilment partners' warehouses, mostly in Asia. Estimated delivery times after dispatch:
- United States: about 7–14 business days.
- Canada, United Kingdom and Australia: about 8–15 business days.
- Europe: about 8–18 business days.
- Rest of the world: about 10–25 business days.
These are estimates, not guarantees. Customs checks, local carriers, peak seasons (such as Black Friday and Christmas) and remote addresses can add extra days. If you need your order for a specific date, such as a birthday or Christmas, please order early.
Orders with more than one item
Bundles may ship in more than one parcel. When that happens, you get a separate tracking number for each parcel, and the parcels may arrive on different days.
Tracking
When your order ships, we email you a tracking number. It can take 3–5 business days for tracking to start updating.
Customs, duties and taxes
Orders to the United States do not normally incur import duties. International orders may be subject to import duties or taxes in the destination country. If these are collected at checkout, you will see them before you pay. If not, the recipient pays them on delivery.
Late or lost parcels
If your order has not arrived by the end of the estimated delivery window, please allow 5 more business days. If it still has not arrived, email info@dinosphere.us with your order number and we will investigate. If a parcel is confirmed lost, we send a replacement or give you a full refund.
Wrong address
Please check your shipping address before you pay. If you spot a mistake, email us straight away: if the order has not shipped yet, we will correct it at no cost. We cannot be held responsible for parcels delivered to an incorrect address entered at checkout.